IRIS Mobile Ordering at the Glasgow Marriott Hotel
The Glasgow Marriott Hotel put room service ordering on guest phones through IRIS Mobile Ordering and the IRIS Digital Guest Directory. The property reports room service revenue up 24 per cent year on year and order volume up 23 per cent. Bence Banati, director of operations at the hotel, states that 80 per cent of room service orders now come through the platform.
The hotel holds 303 bedrooms in Glasgow city centre and runs under the Kingfisher Hospitality Group.
IRIS published the case study on 7 July 2026 and revised it on 27 July 2026. The copy assigned to this desk is a republication dated 6 October 2026, about ten weeks later.
Two tools on one integration
IRIS Mobile Ordering runs on an integration with the property’s Oracle Micros point-of-sale system. Guests browse the menu and place an order from a phone. Orders land in the Micros POS and the kitchen. The re-keying step leaves the process.
The IRIS Digital Guest Directory carries hotel information, amenity detail and local recommendations in the same app. Guests reach both tools through QR codes in the bedrooms or through the Marriott Bonvoy app.
The ordering screen carries the merchandising
The hotel merchandises its menus inside the ordering screen. Promotional tags, featured items and imagery bring high-spend dishes forward. Upsell and pairing prompts move a guest from a glass of wine to a bottle, add a side dish, or pair beer with fish and chips and red wine with steak.
Breakfast pre-orders give the kitchen a demand read ahead of service.
One team member covers the deliveries
The vendor states the hotel now needs one team member to manage room service deliveries. The case study reports fewer calls to reception and less administrative work. Both statements carry the vendor’s attribution, and no independent audit of them is published.
Printed menus leave the bedrooms
Printed room service menus and guest directories have left the bedrooms. Staff update menu and promotion content without technical support. The hotel also runs dedicated discounts for Emirates Airline crew through the platform.
The vendor’s own figures
The 24 per cent, 23 per cent and 80 per cent figures are the property’s and the vendor’s own claims. IRIS states that more than 200 hotel brands use its platform. The assigned copy sits on hospitalitynet.org, which answers HTTP 403 to this desk. Every figure above was read from IRIS’s own case study and news item at iris.net.