Avendra expands its Culinary Innovation Group
Avendra International expanded its Culinary Innovation Group across consulting, procurement intelligence, sourcing and technology, and named two chief culinary officers.
Technology
Booking.com stopped passing guest phone numbers on 28 September
Booking.com no longer sends guest phone numbers to connected PMS, channel-manager and messaging systems, and the Extranet lookup stays the fallback.
roommaster Connects Live PMS Data to Four AI Assistants
roommaster launched AI Connector on the Model Context Protocol, giving hotel teams natural-language access to arrivals, departures, balances, room availability and reservations in ChatGPT, Claude, Copilot and Gemini.
Cloudbeds opens its booking engine to Meta's Muse in Q1 2027
Cloudbeds announced an API integration with Meta's Muse agent on 20 October 2026. Participating properties become discoverable in Muse with live rates and availability, and the booking completes in the property's own Cloudbeds engine.
Groupize Adds aime Guest: Guest Travel Booked Inside Concur
Groupize launched aime Guest on 13 October 2026. The module books air, hotel and ground travel for non-employees and reconciles spend in Concur Expense.
Operto Counts 1.1 Million Ads Bidding on Hotel Brand Names
Operto measured about 1.1 million third-party ads bidding on roughly 204,000 hotel names in a 31-day window, with nine domains behind them. The report is the vendor's own.
Booking Holdings Opens Vayo, an Agent That Can Route Direct
Vayo reads travel confirmations from a connected inbox and can send a guest to a hotel's own site. Booking Holdings plans up to $100 million for the free, invite-only beta.
Booking.com Survey Ties Payment Choice to UK Booking Loss
A Booking.com survey of 500 UK accommodation decision-makers finds 62 per cent have seen bookings abandoned over payment method. No dataset or methodology is published.
Revinate launches Pathways, Vault and a new Revinate Chat
Revinate released Revinate Pathways, Revinate Vault and a new version of Revinate Chat on 14 October 2026. The release names a product set, two executive quotes and an h2c study; it carries no price and no named customer.
Travel Outlook launches BLACK MARIGOLD for live reservation calls
Travel Outlook's BLACK MARIGOLD puts CRM intelligence into live reservation calls. Ascent360 is the only confirmed full integration and no software price appears in the release.
Hypersign.com Launches In-Room Guest Engagement Platform
Hypersign.com launched InRoom Guest on 8 October 2026, an in-room platform that themes the guest television by stay type and adds a sponsored-content channel.
Bespoke Hotels Puts Canary's Guest Platform Across Its Portfolio
Bespoke Hotels has deployed Canary Technologies' guest management system across a majority of its portfolio, on the vendor's own scope wording. The published gains are the group's own account.
GreenStar Hotels puts five Finnish properties on Canary
Canary Technologies says GreenStar Hotels deployed its guest-management suite across five Finnish properties, while the chain's own page sets aside the carbon-neutral label the release uses.
Ultrafabrics Hands European Distribution to Gabriel
Ultrafabrics signed a partnership that puts Gabriel's European sales organisation behind its coated fabrics and leather alternatives. Gabriel gains a material line beside its textile range.
ClearCourse Adds SK Chase and Elina PMS to Its Hospitality Suite
ClearCourse’s fourth 2026 acquisition adds a gift-voucher platform and a cloud PMS, and SK Chase’s own site lists over 600 luxury clients.
Sizzle Debuts Rosa, a Synth Human, at Sheraton Universal Hotel
Sizzle, Inc. put Rosa, a conversational video Synth Human, live at Sheraton Universal Hotel on 13 October. Guests reach her by QR code on their own phone in more than 33 languages, with no app and no in-room hardware.
Global Payments Adds 153-Currency Checkout to Centara's Thai Hotels
Global Payments will run multicurrency pricing across Centara's Thailand hotels, with transactions expected to start in the fourth quarter of 2026.
Vingcard R-Series Reader Extends Mobile Keys to Gates and Elevators
Vingcard launched the R-Series door reader on 13 October 2026 with BLE and NFC mobile keys for elevators, gates, sliding doors and parking barriers.
Otelier and Avalara launch two-way tax compliance integration
Otelier connected its Rec platform to the Avalara tax engine on 13 October 2026. Daily revenue and exemption data now moves to Avalara for return filing, and Rec flags tax rate discrepancies before returns are filed.
Karcher plans 40% India localisation by 2030
Karcher plans to lift the India share of its locally made cleaning machines and detergents from about 15% to close to 40% by 2030.
Hoxell relaunches in Rimini as a hotel operations layer
Hoxell presented a new identity at Hospitality Day in Rimini on 13 October 2026 and set out a platform for five departments. Agentic AI sits in a stated next phase.
Thynk and Meetingselect wire corporate RFPs into hotel sales teams
Thynk announced an integration with Meetingselect on 13 October 2026. The flow scores each corporate RFP, routes it to a property and builds an e-proposal from live inventory.
LodgIQ relaunches as a hotel commercial performance platform
LodgIQ has relaunched its website and repositioned as a Hotel Commercial Performance Platform, pairing its revenue management system with a conversational AI layer. The vendor states that hospitality labor costs have outpaced RevPAR growth for three consecutive years.
Groupize and MeetingPackage plan to connect meeting demand to hotel supply
Groupize and MeetingPackage announced a planned integration on 8 October 2026. Each corporate meeting routes to an instant booking or to an AI-assisted SmartBid, and Groupize names six hotel feeds it aims to reach.
Avalora Completes a PMS-PBX Integration With TigerTMS iLink
Avalora completed a direct PMS-PBX integration of Cloud PBX with TigerTMS iLink on 7 October 2026. The release names four data exchanges, and TigerTMS's own pages list 286 systems in its live library.
Duetto Buys Flyr Hospitality to Add Automated Room Pricing
Duetto acquired Flyr Hospitality on 8 October 2026, adding an automated pricing engine and a plain-language business intelligence tool to a platform it says serves more than 20,000 hotels.
Designtex opens the specification set on Abode and Linger
Designtex has published Abode and Linger, two contract upholstery collections, with the abrasion, lightfastness and certification fields a specifier works from.
TrustYou puts Ask TrustYou on every hotel plan, Lite to Enterprise
TrustYou launched Ask TrustYou on 6 October 2026. The chat tool reads only a hotel's own guest reviews and runs on every TrustYou plan from Lite to Enterprise.
Stayntouch connects its PMS to Staklio owner portal
Stayntouch connected its PMS to Staklio on 7 October 2026, moving rental-pool owner settlements, owner dashboards and owner stay requests into a branded portal. The release names no property running the integration and no go-live date.
Glasgow Marriott runs room service through IRIS on the Micros POS
The Glasgow Marriott Hotel placed room service ordering on guest phones through IRIS Mobile Ordering and the IRIS Digital Guest Directory, and reports room service revenue up 24 per cent and order volume up 23 per cent, with 80 per cent of orders on the platform.